PRODUCT EXCHANGES AND RETURNS
(Customer addresses outside Italy)
The items purchased on www.partylook.it can be returned or exchanged within 14 days from the receipt of the goods (the postage stamp or courier receipt will be valid to state the shipment date of the return package).
Before shipping the return package, the Customer must obtain a Return Merchandise Authorization (RMA) number. The RMA request must be entered on www.partylook.it. within 14 days from the receipt of the goods by the following simple procedure:
- login to your account and enter "Orders History and details" section.
- select the order, and the item(s) that you intend to return.
- if possible, enter an explanation for the reason why you want to return the item. Those comments are very useful for us to manage your request in the best way, as well as to improve our products and our service. If you are requesting an exchange, please enter in this section which sizes or colours or other items you would like to receive in exchange.
- click on " request a return".
- Now your request will be processed and you will receive shortly a confirmation email, that may also include further instructions. When you receive the email, you can prepare and ship the return package.
Any item that is returned must satisfy the following conditions:
- the purchased item must be intact and complete of all the original labels and of every other documentation related to it, and it must be returned in the original packaging (bag).
- The article must be clean and free of any sign of wear or prolonged use. Gift packagings will also have to be returned intact. It has to be avoided to affix labels or adhesive ribbons or signs of writing on the original packaging of the product.
For product exchanges, a part of the shipping cost for the exchange is charged to the Customer (unless otherwise agreed between the Customer and Party Look). If necessary, the Customer will receive instructions for the payment of the shipping charge.
If the return is due to quality defects, or other mistakes for which Party Look has accepted responsibility, then the shipping cost for the return and (if applicable) for the product exchange is entirely paid by Party Look.
Shipping the return package
The return package must be shipped to the following address:
Via Pastore 40
20866 Carnate (MB)
The Customer can choose to ship the package in any way, including by ordinary mail. The delivery, up to receipt to PartyLook’s address, is under the complete responsibility of the Customer.
In case of damage of the goods during the transport, Party Look will give communication to the Customer (within 5 working days from the reception of the good in its store) to allow him to file a claim against the courier and to get the reimbursement of the value of the good (if assured); in this event, the product will be made available to the Customer, and at the same time the request of recess will be deemed cancelled.
PartyLook doesn't accept any responsibility in any way for damages or theft / dismay of goods returned by non insured shipment.
If all abovementioned conditions are met, Party Look will refund within 7 days from the receipt of the returned goods, the value of the returned goods (shipping cost excluded).
The reimbursement can be discounted by the value of packaging or gift box if they are not returned intact.
In case the original order payment was made via Paypal or Credit card, the refund amount will be paid by the same way. For other kinds of order payments, the refund will be sent by bank transfer; in this case, the Customer should provide her/his bank details timely to enable Party Look to effect the reimbursement.
If the Customer's order was subject to free or discounted shipping costs (as the order total was meeting the minimum amount required for such condition), and subsequently the Client practices the right of recess for a part or all the articles, an amount as contribution to shipping and handling costs originally borne by Party Look will be deducted from the the reimbursement for the Customer, unless the total price of the articles that the Customer has held back still meets the minimum threshold for free or discounted shipping. When applied, the deduction from the reimbursement will be equal to the shipping cost displayed on the site, for the shipping mode that was used for the original delivery, and in any case it will be not less than EUR 5.90/7.90 for shipments in Italy, and EUR 9.95 for shipments outside Italy.
Returns of orders shipped to non-EU countries
Return packages shipped to Italy from non-EU countries are subject to customs clearance. For return packages shipped from those countries, the following additional conditions apply:
a. as the shipping costs charged to the Customer in the order total may not include customs fees, PartyLook reserves the right to deduct those costs (up to a maximum of EUR 15) from the Customer refund.
b. all shipping and customs costs for the return package until Party Look address are to be borne by the Customer. Those costs include all applicable import duties and/or Italian VAT. Party Look will provide assistance for customs clearance. It is the Customer's responsibility to provide all documents required for customs clearance.
Right of recess (Italy)
The Customer based in Italy has the right to recede from the contract of purchase for any motive, without necessity to provide explanations and without any penalty, subject to the specific requirements for product returns as described above.
To exercise the right of recess, the Customer must send a communication to Party Look within 14 days from the date of receipt of the goods. The communication can be sent in different ways:
a. by entering the RMA request in the system
b. by sending an email to email@example.com clearly stating the intention to return the goods and to receive a reimbursement.
c. by a Registered Letter with notice of reception to:
Via Pastore 40
20866 Carnate Italy
d. by telegram always sent within the aforesaid term of 14 days, followed by a confirmation by Registered Letter with with notice of reception, sent within the 48 following hours.
The return package must also be shipped to PartyLook within 14 days from receipt of the goods.